THE RIGHT SOLUTION FOR YOU
Your input, the environment that your business
works in, feedback from customers and employees, . . . . . , these help
condition the services we will suggest to you. We will come up with a
package of custom recommendations that is right for you and your business.
Roles and responsibilities
are important factors to consider when planning changes.
In general, the activities we perform are
divided into four main areas.
Further, each of these areas has a time and
relationship dimension that reflects the scope of effort required and
benefits to be realized.
SHORT-TERM EXPEDIENTS AND PROBLEM
A series of small, low-cost enhancements or corrective actions that do
not involve a major redesign. Changes provide quick fixes or added
capabilities without a heavy investment in time and resources. In
part, this band-aid approach treats symptoms without dealing with root
causes to expedite corrective action until longer term solutions are
LONGER TERM PROCESS REDESIGN,
FUNDAMENTAL CHANGE. Short-term enhancements only work so far. At
some point, without waiting too long, it makes sense to conduct a redesign that incorporates all
the short-term fixes in a more efficient configuration and addresses
root causes rather than symptoms. Usually
this is done at a time when major, new features need to be
incorporated. Careful thought and preparation are required to
assure satisfactory return on investment. Although more costly and
time-consuming, the longer term approach will provide a more efficient
result by reorganizing and integrating all the layers of interim enhancements.
OUTSOURCING - An on-going relationship
where we provide a service that is related to or part of your normal operations.
Every business needs to perform a wide variety of functions. Who
performs them, whether internally or externally, depends on a number of
factors including the availability of trained personnel. We offer a number of services, some advisory, others operational in
nature that supplement internal capabilities. For example, we host
and maintain databases, administer Websites, conduct research, and
prepare reports and sales and marketing collateral materials. Some services
that are integral with other consulting efforts are unbundled and
offered separately, e.g., the collection of customer satisfaction
information. We encourage clients to offload tasks that are not
mainstream, detract from their normal business activities, or are not
included in the scope and charter of their business. We have
resources to do them more effectively and efficiently, saving money in
Our approach is advisory, solving problems,
making incremental improvements that collectively make a significant
difference in a business's success. We prefer dividing projects into
phases that allow benefits to accrue on a regular basis with fewer surprises
and better control over project costs.
Rockwood Management Services
52 Johnson Drive
Chatham, New Jersey 07928-1168 U.S.A.
info @ rockwood.com